New York City DCA Issues Covert Regs Governing Interactions with Consumers Who Do Not Speak English

On June 11, 2020, the New York City Department of Consumer Affairs (“DCA”) released amendments to its debt collection regulations aimed at addressing communications with consumers who may have limited English proficiency (the “Amendments”).  While this is an issue on many regulators’ minds, these NYC Amendments appeared to come out of left field. The Amendments…

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