Bona Fide Error Defense Requires Reasonable, but not Foolproof, Policies and Procedures

New Jersey’s federal district court has provided a measure of comfort under circumstances that will be familiar to most debt collectors.   In Gebhardt v. LJ Ross Assocs., the plaintiff’s attorney sent the defendant a certified letter stating that the plaintiff had retained counsel, and that all communications should be directed to counsel. (The letter also…

Read More